Scope 1 Emissions
2022 Communication on Progress
Worldline S.A.
Published date
June 24, 2022
No. of questions
64
Supplemental files
Worldline Audit Report.pdf220609_code-of-ethics-worldline.pdfWorldline Environmental Policy.pdfWorldline Anti-Corruption Statement.pdfCEO Statement
Signed
Governance
Policies and Responsibilities
1. Does the Board / highest governance body or most senior executive of the company:
Optional commentThe CEO of Worldline Gilles Grapinet issues an annual statement, integrated to our Universal Registration Document, in which he mentions the salient part that constitutes CSR In Worldline long-term strategy. In 2021, he also supervised and signed off on the TRUST 2025 programme and targets. What’s more, in 2020, Grapinet, joined the Board of Directors of the Global Compact France, further emphasizing the support and approval of Worldline governance body towards sustainable goals.2. Does the company have a publicly stated commitment regarding the following sustainability topics?
Optional commentWorldline's commitment to human rights, labour rights, environment, and anti-corruption is set by its Code of Ethics, which is included in every employee’s contract as well as externally available. To ensure that this commitment also includes our partners operations, it is integrated all along the Company’s value chain through the Business Partner’s Commitment to Integrity charter. This charter is signed by every supplier with whom Worldline has a contractual relationship. Moreover, Worldline has a public environmental policy introducing its environmental strategy and main actions, as part of Corporate Social Responsibility of Worldline Group.3. Does the company have in place a code of conduct regarding each of the following sustainability topics?
Optional commentAll of these sustainability topics are included in our Code of Ethics, which defines Worldline’s expectations to achieve our vision and fulfil our commitment in accordance with our values. This code was reviewed, updated, and approved by the CEO in 2020. In 2021, 94.7% of employees received training on the Code of Ethics to ensure that they were up to date with the latest regulation. Suppliers and partners who sign a contract with Worldline are also compelled to comply with this Code of Conduct through the CSR clause added in all contracts.4. Has the company appointed an individual or group responsible for each of the following sustainability topics?
Optional commentWorldline has assigned each of these topics to a specific member of the COMEX, who is personally responsible for reviewing policies and targets and ensuring their compliance with regulations. Worldline also has an Social and Environmental Responsibility Committee, attached to the Board, which reviews the company social and environmental actions and policies and interacts with the CSR Officer.5. Does the company have a formal structure(s) (such as a cross-functional committee) to address each of the following sustainability topics?
Optional commentIn 2019, Worldline decided to create a dedicated Social and Environmental Responsibility Committee. Chaired by an independent member, this Committee is composed of 5 Board members including the CEO, two independent members, and the Director representing the employees. In 2021, this Committee reviewed Worldline’s social and environmental strategy, the evaluation the extra-financial risks and opportunities, and reflected on the new TRUST 2025 plan, which includes KPIs and formal objectives regarding Human and Labour Rights, Environment, and Anti-corruption.Prevention
6. Does the company have a process or processes to assess risk?
Optional commentThrough the Enterprise Risk Management (ERM) framework, Worldline has determined a global and systematic risk management approach, integrated with strategy, business decisions, and operations. The risks are identified & assessed across the entire organization and prioritized based on their assessment (i.e. potential impact & likelihood).6.1. During the assessment of risk, which business relationships are reviewed?
7. Does the company have a due diligence process through which it identifies, prevents, mitigates, and accounts for actual and potential negative impacts on sustainability topics?
7.1. During the due diligence process, which business relationships are reviewed?
Concerns and grievance mechanisms
8. Are there any processes through which members of the company’s workforce can raise concerns about the company’s conduct related to human rights, labour rights, environment, or anti-corruption?
Optional commentWorldline has a whistleblowing policy, claiming the right of any Group employee to disclose behaviours or actions deemed inconsistent with the values and principles of the Code of Ethics. To support the implementation of the policy, a Compliance Alert System has been established in line with the requirements of the French Data Protection Authority (CNIL) by which employees may alert the company to any non- compliance with the Code of Ethics and any other issues of non -compliance via a dedicated email address. Besides, to encourage its Employees and Partners to raise their concerns or report any violation of our Code of Ethics and values, Worldline has improved its Alert system by taking the following actions: ● Enhancing communication on the whistleblowing mechanism established in 2020; ● Updating the Global Compliance Alert Policy in regards of requirements of the Whistleblower Directive (Directive (EU) 2019/1937), and the latest guidelines of the French Anti-Corruption Agency; ● Redefined the KPIs related to Compliance Alerts to ensure effective monitoring. For more information, you can refer to our 2021 Universal Registration Document, section D.4.2.1 Worldline culture of compliance.8.1. Please provide additional detail regarding the process(es) the company has through which members of the company’s workforce can raise concerns about the company’s conduct.
Optional commentLine management, the Head of Ethics and Anti-Corruption, Human Resources and the Legal Department are points of contact for any employee raising an alert, ensuring that the rights of employees, and the sender or subject of the alert, are protected accordingly. The employee who raises the alert is assured complete confidentiality in relation to the alert. The employee shall not be subjected to any penalty or retaliatory measure or discrimination, provided that they acted in good faith and without the intention to cause harm. Moreover, the Global Compliance Alert Policy has been updated in 2021 to comply with the requirements of the Whistleblower Directive (Directive (EU) 2019/1937). The policy now provides clear information and guidelines on the treatment of anonymous alerts, data privacy measures, and assurance of protection of the reporter.9. Does the company provide or enable access to effective remedy to right holders / stakeholders where it has caused or contributed to the adverse impact?
Lessons
10. How does the company capture lessons regarding each of the following sustainability topics?
Optional commentWe review our process yearly, depending on the alerts we received during the period. In 2021, we investigated our alerts, and defined related actions plan within 2 months for 87% of them. We aim to reach 100% by 2025. For instance, in 2021, we received several alerts linked to corruption, which is why we investigated on these alerts, and modified our Anti-corruption & Anti-Bribery policy accordingly.Executive Pay
11. Is executive pay linked to performance on one or more of the following sustainability topics?
Optional commentIn addition to the financial indicators, the vesting of some or all of the performance shares/stock options are subject to the achievement of a CSR performance condition, defined as a combination of several criteria, as a condition for 20% of the total vesting. These criteria include CO2 emissions reduction in scopes 1 and 2, the employee satisfaction and diversity, but also Worldline’s EcoVadis score, thus covering the four topics mentioned above. Besides, as from 2022, a combined external performance criterion is added to the short-term variable remuneration of the Chief Executive Officer. It includes some of the indicators that form an integral part of the Group’s CSR programme, Trust 2025.Board Composition
12. Percentage of individuals within the company’s Board / highest governance body by:
13. Do you produce sustainability reporting according to:
Optional commentPlease refer to Worldline Universal Registration Document section D.7.1 Principles and standards of reporting. This document is available here: https://investors.worldline.com/content/dam/investors-worldline-com/assets/documents/universal-registration-document/worldline-2021-universal-registration-document.pdfData Assurance
14. Is the information disclosed in this questionnaire assured by a third-party?
Human Rights
Materiality / Saliency
1. Which of the following has the company identified as material human rights issues connected with its operations and/or value chain, whether based on their salience (i.e., the most severe potential negative impacts on people) or another basis?
Optional commentAs part of our duty of care, we are currently reviewing our risk analysis. While the probability of occurrence has not yet been finalized, we have determined the potential impact of our various risks, and thus selected the important ones in view of this criterion. Furthermore, we are including harassment risks in the “occupational health and safety” issue.Commitment
2. Does the company have a policy commitment in relation to the following human rights issues?
2.1. For each human rights policy, is it:
Prevention
3. In the course of the reporting period, has the company engaged with affected stakeholders or their legitimate representatives in relation to the following human rights issues?
Optional commentWorldline’s CSR approach is based on a materiality analysis involving external and internal stakeholders that has enabled the Company to prioritise its CSR actions around the most critical topics for its business activities while taking into account its stakeholders’ expectations. The analysis was updated in 2021, including Worldline’s top management. Among the risks identified are cyber-security and data protection.4. What type of action has the company taken in the reporting period with the aim of preventing/mitigating the risks/impacts associated with this human rights issue?
Optional commentTo prevent and mitigate the risks associated with digital security and privacy, Worldline conducts every year an internal and an external audit ISO 27001, related to information security. Besides, it is included in our contracts that our clients can audit us if they want to. We also provide training to our employees regarding cyber-security threats: in 2021, 92% of Worldline employees were trained in PCI-DSS specific content.5. Who receives training for the following human rights issues?
Optional commentWorldline has set annual mandatory training for all its employees relating to several areas, including cyber-security threats, digital security and privacy, in order to strengthen and maintain data security awareness. In 2021, 95% of employees were trained on dedicated security trainings, such as the “Data Protection Awareness” training, or the “Security and Safety awareness” training.6. How does the company assess progress in preventing/mitigating the risks/impacts associated with the following human rights issues?
Optional commentWorldline has a comprehensive and resilient security strategy, based on core security principles as well as main commitments and actions. Annual key performance indicators targets are set to monitor performance and track progress. Thus, weekly security watch analysis, monthly monitoring of firewall configurations, weekly vulnerability scans,a mong others, are part of Worldline digital security strategy. Moreover, Worldline also uses external programs to asses this progress. It seeks to maintain full coverage of security certifications and adapt to cyber-security requirements. Worldline has been engaged in an ISO 27001 Multi-Site Certification (MSC) program with KPMG, the MSC program has been defined to cover ISO standard 27001. This ensures a consistent level of quality and security for all services provided.Response
7. During the reporting period, has the company been involved in providing or enabling remedy where it has caused or contributed to adverse impact associated with the following human rights issue(s)?
Optional comment8. Briefly describe practical actions the company has taken during the reporting period and/or plans to take to implement the human rights principles, including any challenges faced and actions taken towards prevention and/or remediation.
Worldline Group Security maintains a centralised and harmonised Global Information Security Management System (ISMS), dedicated to Worldline activities and compliant with the ISO 27001:2013 standard as well as regulations such as PSD2 and GDPR. In 2021, Worldline updated its Policies, Standards, Processes and Procedures to cover the objectives of the ISMS. The global ISMS has been successfully implemented across all Worldline entities as defined within the scoping definition and is currently extended the recent acquisitions. In addition, in 2021 Worldline maintained a full coverage of security certifications and adapted to new cyber-security requirements coming from regulators. The current scope for ISO 27001 multi-site certification covers 51% of the 75 eligible sites. In 2021, Worldline continued its effort to train employees regarding cyber-security threats in order to strengthen and maintain data security awareness. In 2021, 92% of Worldline's employees were successfully trained in PCI-DSS specific content. This objective is also applicable to general security content in the “Security and safety awareness” training, as well as a very specific content on the “Secure Coding” training, that is focused on the development community. This objective relies on the fact that all Worldline staff is a key point of defense in security, which means it is vital that all internal employees, contractors and consultants through the Worldline organisation take responsibility to adhere to Worldline security policies and related standards, procedures and guidelines.Labour
Commitment
1. Does the company have a policy commitment in relation to the following labour rights principles?
Optional commentAll of these policy commitments are included in Worldline Human Rights Policy. Worldline's commitment is made public through its Code of Ethics.1.1. For each labour rights policy, is it:
Optional commentAll of these rights are mentioned in the Code of Ethics which is public. However, they are discussed in more depth in the Human Rights Policy. A blog post summarizing the main points is already public, and available at the following address: https://worldline.com/en/home/knowledgehub/blog/2022/february/how-worldline-respects-and-promotes-human-rights-throughout-its-value-chain.html#:~:text=Worldline%20fully%20embeds%20the%20respect,and%20suppliers%20within%20business%20activities. Besides, to ensure that they are applied to Worldline’s supply chain and other business relationships, they are mentioned in Worldline's Business Partner’s Commitment to Integrity Charter.Prevention
2. In the course of the reporting period, has the company engaged with affected stakeholders or their legitimate representatives in relation to the following labour rights issues?
Optional commentIn 2021, Worldline has updated its on-boarding questionnaire to better engage with its suppliers and assess progress in preventing the risks mentioned above. It includes new question categories (CSR, compliance) and has been redesigned to be directly filled by the vendor for more accurate information. These new questions enable to have more details on the CSR maturity of the vendor and its related extra-financial risks. This questionnaire will be updated on an annual basis for Strategic and Monitored suppliers. Besides, Worldline also monitors the CSR performance of its key suppliers through an EcoVadis assessment. In 2021, 74% of our strategic suppliers were assessed by EcoVadis. For more information, you can refer to our 2021 Universal Registration Document, section D.4.6.3 Promote sustainable purchasing practices.3. What type of action has the company taken in the reporting period with the aim of preventing/mitigating the risks/impacts associated with this labour rights issue?
Optional commentAll of these points are covered by our Code of Ethics. On an annual basis, Worldline employees are trained on the Code of Ethics. In 2021, 94% of employees have completed the training. In 2021, Worldline continued to ensure due diligence through its suppliers risks assessment. The on-boarding of a potential new supplier follows the same assessment process whatever the vendor. Due diligence and validation of this supplier in the database is necessary prior to being able to create a purchase request with this supplier. This assessment process, conducted by the procurement team, is three-fold: An extra-financial and financial screening out of worldwide databases; A vendor on-boarding questionnaire filled in by the vendor (including Labour right questions); A mapping of the CSR inherent risks (by country and industry of the vendor, including Labour right). In addition to the onboarding process, Worldline is evaluating the CSR performance (including Labour right), through the EcoVadis evaluation. Three invitations campaigns were launched in 2021 to close the gap of the suppliers identified as Strategic for Worldline and its newly acquired entities but not yet assessed. Thus, 84 different suppliers were assessed by EcoVadis in Worldline platform, representing 74% of the Strategic suppliers and 86% of the total spending of these Strategic suppliers. The EcoVadis platform enables Worldline to reach its two TRUST 2025 Sustainable Procurement objectives, notably the one that entails that the Company must encourage 100% of its suppliers who are rated below 45/100 on EcoVadis score to implement action plans to increase their CSR performance. Last, In 2021 Worldline has set up two committees as part of the implementation of its duty of care. The purpose of the committees is to analyze the requirements of the regulation, define and implement actions to close any gaps with the regulation and finally publish Worldline's vigilance plan in November 2022. As part of this process, Worldline has mapped risks, including labor rights, and created risk indicators and control mechanisms.4. Who receives training for the following labour rights issues?
Optional commentAs specified above, all the labour rights issues mentioned are part of Worldline Human Rights commitments, which are also detailed in its Code of Ethics. In 2021, 94.7% of employees were trained on this Code of Ethics.5. How does the company assess progress in preventing/mitigating the risks/impacts associated with the following labour rights issues?
Optional commentWe aim to reach 100% of employees trained on our Code of Ethics, which covers these issues, by 2025. As part of our Trust 2025, we also have a KPI related to the % of alerts investigated and related actions plan defined within 2 months. We reach 87% in 2021, and aim to reach 100% by 2025. Alerts can be raised about any behaviour deemed inconsistent with our values and principles, including the labour rights mentioned above.Performance
6. What is the percentage of employees covered under collective bargaining agreements?
Optional commentWorldline has signed collective bargaining agreements with trade unions and staff representative bodies that enable employees to benefit from favourable statutory requirements regarding working conditions. Worldline’s collective agreements and commitments cover health and safety matters, duration of maternity/paternity leave, working time, teleworking, wages, profit sharing, prevention of psycho-social risks, notice periods, vacation time (usual and exceptional such as wedding, birth, relocation, etc.) as well as training. For more information please refer to our URD, section D.3.2.2.1 A culture of permanent and effective social dialogue.7. What is the percentage of employees in a trade union or other workers' organization?
Optional commentAs a French company, we do not track this KPI due to legal constraints.8. In the course of the reporting period, what was the percentage of women in:
Optional commentWe define management positions as all the positions with a Global Capability Model (GCM) of 6 and above in the former Worldline HR tools and ICL 13 and above in the former Ingenico HR tools.9. What was the average ratio of the basic salary and remuneration of women to men (comparing jobs of equal value) during the reporting period?
Optional commentWe follow this KPI under the name “General ratio women/men Annual in Basic Salary within the Worldline's job families”.10. In the course of the reporting period, how frequently were workers injured (injuries per hour worked)?
Optional commentWorldline industry is not at risk regarding work incident.11. In the course of the reporting period, what was the company’s incident rate?
Optional commentWorldline industry is not at risk regarding work incident.Response and Reporting
12. In the course of the reporting period, has the company been involved in providing or enabling remedy where it has caused or contributed to the adverse impact associated with the following labour rights issues?
Optional commentWorldline is determined to embed the respect and promotion of labour rights into every function, role, and dimension of its business. As a signatory of United Nations Global Compact (UN GC) since 2016 which includes commitments with International Labour Organisation (ILO) conventions, Worldline ensures the protection of international labour rights in its organisation and its value chain and states that it is not engaged and have not been suspected / accused in any form of breaches on international labour rights. Furthermore, Gilles Grapinet became a member of the board of the UN Global Compact France in 2020. This commitment to implement the labour rights principles is also set by our Code of Ethics, our Human Rights Policy, and integrated all along the Company’s value chain through the Business Partner’s Commitment to Integrity charter that is included in all suppliers’ and partners’ contract. In this document, it is stipulated that they must not make use of child or forced labour, practice or support any psychological or physical coercion and must respect individual and collective liberties and comply with labour laws. Finally, Worldline has published in 2021 an internal Human Rights policy, based on our Code of Ethics, which refers to Employment practices such as non-discrimination, freedom of association and working conditions. For more information, you can refer to our Universal Registration Document, section D.3.2.2.3 Promotion of Human Rights internally through the International Labour Rights.13. Briefly describe practical actions the company has taken during the reporting period and/or plans to take to implement the labour rights principles, including any challenges faced and actions taken towards prevention and/or remediation.
On an annual basis, Worldline employees are trained on the Code of Ethics. In 2021, 94% of employees have completed the training. In 2021, Worldline continued to ensure due diligence through its suppliers risks assessment. The on-boarding of a potential new supplier follows the same assessment process whatever the vendor. Due diligence and validation of this supplier in the database is necessary prior to being able to create a purchase request with this supplier. This assessment process, conducted by the procurement team, is three-fold: An extra-financial and financial screening out of worldwide databases; A vendor on-boarding questionnaire filled in by the vendor (including Labour right questions); A mapping of the CSR inherent risks (by country and industry of the vendor, including Labour right). In addition to the onboarding process, Worldline is evaluating the CSR performance (including Labour right), through the EcoVadis evaluation. Three invitations campaigns were launched in 2021 to close the gap of the suppliers identified as Strategic for Worldline and its newly acquired entities but not yet assessed. Thus, 84 different suppliers were assessed by EcoVadis in Worldline platform, representing 74% of the Strategic suppliers and 86% of the total spending of these Strategic suppliers. The EcoVadis platform enables Worldline to reach its two TRUST 2025 Sustainable Procurement objectives, notably the one that entails that the Company must encourage 100% of its suppliers who are rated below 45/100 on EcoVadis score to implement action plans to increase their CSR performance. Last, In 2021 Worldline has set up two committees as part of the implementation of its duty of care. The purpose of the committees is to analyze the requirements of the regulation, define and implement actions to close any gaps with the regulation and finally publish Worldline's vigilance plan in November 2022. As part of this process, Worldline has mapped risks, including labor rights, and created risk indicators and control mechanisms.Environment
Commitment
1. Does the company have a formal policy on the following environmental topics?
Optional commentPlease refer to the Environmental Policy attached.As for oceans, Worldline’s activities do not directly impact oceans, which is why we have chosen not to focus on this topic.1.1. For each environmental policy, is it:
Optional commentAll of these topics are included in Worldline Environmental Policy which is publicly available. Besides, Worldline is ISO 14001 certified in all its offices with more than 500 employees and its strategic data centres. For more information, please refer Worldline Universal Registration Document, section D.5.1.2.1. Regarding forests and biodiversity, although the Company’s current local operations do not directly impact biodiversity, air pollution and land use, Worldline has launched a biodiversity impact analysis. Though Worldline environmental policy is not directly applicable to its suppliers, environmental requirement to its suppliers is enclosed in Worldline Business Partner's commitment to Integrity. This document is attached to all our suppliers' contracts.Prevention
2. In the course of the reporting period, has the company engaged with affected stakeholders or their legitimate representatives in relation to the following environmental issues?
Optional commentWorldline has engaged with its strategic suppliers on climate action through webinars to raise awareness of Worldline's CSR policy, in particular the climate component. This collaboration allows us to assess together how suppliers can help us to achieve our goals. For example, we can better assess their impact with the EcoVadis evaluation, performed by 74% of our strategic suppliers. Worldline has engaged with its strategic suppliers in relation to climate action through webinars to raise awareness of Worldline's CSR policy.3. What type of action has the company taken in the reporting period with the aim of preventing/mitigating the risks/impacts associated with these environmental topics?
Optional commentWe provide training on ISO 14001 (environmental management) topics to our environmental managers, and conduct internal and external ISO 14001 audits on a yearly basis. Besides, we maintain a dialogue with our stakeholders on environmental issues, in particular with our clients as par of requests for proposals. Finally, our Environment Manager has been an expert member of AFNOR (Association Française de Normalisation) for several years, on the ISO 14001 subjects, which enable us to collaborate with regulatory bodies on climate action. In 2021, Worldline continued to ensure due diligence through its suppliers risks assessment. The on-boarding of a potential new supplier follows the same assessment process whatever the vendor. Due diligence and validation of this supplier in the database is necessary prior to being able to create a purchase request with this supplier. This assessment process, conducted by the procurement team, is three-fold: An extra-financial and financial screening out of worldwide databases; A vendor on-boarding questionnaire filled in by the vendor (including environmental questions); A mapping of the CSR inherent risks (by country and industry of the vendor, including environmental consideration). In addition to the onboarding process, Worldline is evaluating the CSR performance (including environmental consideration), through the EcoVadis evaluation. Three invitations campaigns were launched in 2021 to close the gap of the suppliers identified as Strategic for Worldline and its newly acquired entities but not yet assessed. Thus, 84 different suppliers were assessed by EcoVadis in Worldline platform, representing 74% of the Strategic suppliers and 86% of the total spending of these Strategic suppliers. The EcoVadis platform enables Worldline to reach its two TRUST 2025 Sustainable Procurement objectives, notably the one that entails that the Company must encourage 100% of its suppliers who are rated below 45/100 on EcoVadis score to implement action plans to increase their CSR performance. Last, In 2021 Worldline has set up two committees as part of the implementation of its duty of care. The purpose of the committees is to analyze the requirements of the regulation, define and implement actions to close any gaps with the regulation and finally publish Worldline's vigilance plan in November 2022. As part of this process, Worldline has mapped risks, including labor rights, and created risk indicators and control mechanisms.4. How does the company assess progress in preventing/mitigating the risks/impacts associated with the following environmental topics?
Optional commentSince 2010, Worldline has been implementing a global energy-efficient management of its data centres (which complies with the European Code of Conduct for Data Centres) to optimise energy consumption. Since 2016, other policies and actions, such as the eco-design of its payment terminals, have structured a more holistic and comprehensive approach towards a Green IT initiative with greater reach which includes several commitments regarding energy efficiency, renewable energy, and carbon offsetting. Worldline also closely follows progress on climate actions, waste, and energy and resource use. Risk analysis are conducted and mitigation measures taken, as part of our TRUST 2025 programme. Regarding Water and Waste, those two subject are managed at site level through the ISO 14001 sites. The different sites have implemented action plan and investment in order to maintain or decrease the consumption of water and the amount of waste disposed.4.1. For each environmental topic in which the company sets timebound goals / targets, what kind of targets has the company set?
4.2. For each environmental topic in which the company sets timebound goals / targets, how is progress against target / goal tracked?
Optional commentAs part of our annual environmental reporting, we measure our CO2 emissions and energy consumption twice a year. This allows us to measure progress against our targets. Besides, our CSR officer directly reports this data to Worldline’s CEO, and present them during the Social and Environmental Responsibility Committee, which is composed of five members appointed by the Board of Directors among its members. Finally, this data is also reported in our Extra-Financial Statement of Performance, included in our Universal Registration Document.5. In the course of the reporting period, has the company been involved in providing or enabling remedy for any actual impacts associated with the following environmental issue(s)?
Optional commentWorldline has not caused any issue linked with these environmental issues.Climate Action
6. What were the company’s gross global greenhouse gas emissions for the reporting period?
Scope 2 Emissions
Scope 3 Emissions
7. What percentage of the company's revenue was invested in R&D of low-carbon products/services during this reporting period?
8. Has the organization acted to support climate change adaptation and resilience?
Optional commentAlthough strictly speaking we have not taken action to increase resilience in our supply chain, in 2021, we conducted a risk assessment on our Equinix data centres. We are also looking at doing a review of our large third-party data centres with high energy consumption, and mitigating our value chain risks by having our own data centres.Energy / Resource Use
9. Please report the company's renewable energy consumption as a percentage of total energy consumption in the reporting period.
Optional commentThis number includes all offices of more than 15 employees managed by Worldline and third parties, as well as data centres with a surface area greater than 50m².Technology
10. What percent of the company's revenue came from environmentally friendly products / services during this reporting period?
Optional commentWorldline total revenue of “sustainability offering”represents 58% of its total revenue. It is calculated on the basis of the revenue of the offers considered sustainable that Worldline sells to its customers. These offers are identified and the associated indices (degree of sustainability) are set by the product managers according to their scope on 24 aspects (grouping together the economic, social, environmental and governance benefits generated by the offers). Out of this revenue of sustainability offering, 11% have environmental benefits, thus constituting 6.5% of our total revenue. For instance, our Green Banking solution aims at helping bankers to support their clients to adopt a more sustainable way of living by increasing their awareness on their CO2e impacts and offering levers to act (e.g. promoting merchant offer or investing in the green economy).Sector-specific Questions
11. Which sector(s) does the company operate in? If diversified, choose top 3 by revenue.
Optional commentICT and payment sectorsOverall Environment
21. Briefly describe practical actions the company has taken during the reporting period and/or plans to take to implement the environment principles, including any challenges faced and actions taken towards prevention and/or remediation.
Worldline has set up several actions to reduce scope 1 and 2 emissions. First, we monitor and check the energy efficiency of our offices. In 2021, we have revised and relaunched our global Building Environmental Improvement Plan to transform it into a Global 2025 CO2e reduction plan. We also monitor the energy-efficiency of our datacentres, through a specific programme. The latter allows for optimisation in the use of resources through additional adiabatic system in the peak periods of temperature to help the air conditioning systems, or the Free Cooling technique to save energy. Furthermore, we have recently launched a research project, under the direction of our environmental manager, which should enable to put our servers into standby mode, thus considerably reducing their energy consumption. As part of our sustainable mobility programme, we also have a new trip booking system which allows the employees to be aware of the CO2e emissions generated by a trip during booking, and to select the least emitting option. Finally, we are progressively switching our company car fleet to full electric and hybrid electric ones. To reduce scope 3 emissions, Worldline is committed to promoting circular economy throughout its hardware equipment. Thus, we have conducted an environmental assessment of the payment terminals' life-cycle according to the ECMA 370 standard, which has allowed us to have 100% of our terminals catalogue eco-declared with the ECMA standard. We also ensure that the terminals are compliant with the RoHS 3 Directive 2015/863, whose aim is to limit the use of six hazardous substances in electrical and electronic equipment. Finally, to identify the significant environmental impacts of our payment solutions and thus better eco-design them, we completed a second round of Life Cycle Assessment (LCA) for card payment transaction and initiated a new LCA for cash payments.Anti-corruption
Commitment
1. Does the company have an anti-corruption compliance programme?
2. Does your company have policies and recommendations for employees on how to act in case of doubt and/or in situations that may represent a conflict of interest, e.g. with regard to gifts and hospitality, donations, sponsorship, or interactions with public officials?
Optional commentTo protect Worldline from any disproportionate gift or benefit given or received by a Worldline employee, an updated policy was rolled out in 2020, aiming to screen gifts, invitations and other benefits of which Worldline would be provider or recipient. A summary of the Policy has been published on Worldline website as Worldline Anti-Corruption Statement: you can find it attached. As a participant to the United Nations Global Compact, Worldline subscribes to anti-bribery principles in “all its forms, including extortion and bribery”. The policy includes guidelines on donations and sponsoring, on forbidding contributions made or received for political purposes which could damage Worldline’s reputation, provision of money, gifts, entertainment or hospitality or anything else to any government of public officials or their close associates.Prevention
3. Who receives training on anti-corruption and integrity?
Optional commentWorldline is committed to train potentially exposed roles through a specific Worldline Anti-Corruption e-learning. Thus, in 2021, 88% of management and exposed functions (i.e., more than 500 employees) were trained in anti-corruption and anti-bribery through our e-learning module. What’s more, in 2021, in addition to a comprehensive review of all mandatory e-learning content, updates were made to the Anti-Corruption, Anti-Money Laundering and Safety and Security Awareness courses in the context of new market conditions and regulatory standards.3.1. How often is such training provided?
4. Does the company monitor its anti-corruption compliance programme?
Optional commentWorldline has a Compliance Charter that sets forth the principles regarding the positioning and governance of the Compliance Function. The aim is to prevent loss of integrity, as well as financial, legal and reputational damage and also to protect each company within the Worldline Group and/or one of its employees from prosecution or sanctions due to non-compliance with rules, including with the anti-corruption programme. A three-lines-of-defence structure is in place in all countries where Worldline operates and can be defined as follows: 1. Front line staff and management in operations and support functions. Internal control and systems as well as the culture developed and implemented by these managerial units is crucial in ensuring compliance; 2. Risk management and Compliance Functions. These functions provide the oversight and the tools, systems and advice necessary to support, challenge and monitor the first line in identifying, managing and monitoring risks and ensuring compliance; 3. Internal audit function. This function provides a level of independent assurance in order that the risk, compliance management and internal control framework works as designed. Finally, self-assessment questionnaires (SAQ) are executed annually, and action plans are generated from the results of these self-assessment, allowing for further monitoring of the anti-corruption programme.Response and Reporting
5. Please report the company's total number and nature of incidents of corruption during the reporting year.
Optional commentIn 2021, no significant fine (fine above 100,000€) for non-compliance or claim related to corruption was reported for Worldline. For more information, please refer to our Universal Registration Document, section D.4.2.2 Worldline’s compliance governance.6. Within the reporting period, what measures has the company taken to address suspected incidents of corruption independently or in response to a dispute or investigation by a government regulator?
Optional commentThere were no incidents.7. Does your company engage in Collective Action against corruption?
8. Briefly describe practical actions the company has taken during the reporting period and/or plans to take to implement the anti-corruption principle, including any challenges faced and actions taken towards prevention and/or remediation.
Worldline has implemented several internal policies and processes to prevent compliance risks such as bribery, corruption, violations of competition laws, export control laws, and fraud in general all along its value chain. These policies are applied throughout the Company. In 2021, we received no complaints from customers or suppliers related to corruption. As a preventive measure, several policies have been issued and implemented, such as Worldline’s business related fraud risk management, or the Anti-bribery and Anti-corruption policy (regarding gifts or benefits), already mentioned above. What’s more, in 2021, Worldline trained 94.7% of its employees to its Code of Ethics, and 88% of management and exposed function to the anti-corruption and anti-bribery policy. For more information, please refer to our Universal Registration Document, section D.4.4 Fight against bribery and corruption.