Scope 1 Emissions
2022 Communication on Progress
Crown Worldwide Group
Published date
November 2, 2022
No. of questions
61
Supplemental files
CWG CSR Report 2021 - published.pdfData Protection Policy.pdfCode of Conduct for Crown Employees.pdfHealth and Safety Management System Manual.pdfCode of Conduct for Crown Employees.pdfConflict of Interest Policy.pdfCEO Statement
Signed
Governance
Policies and Responsibilities
1. Does the Board / highest governance body or most senior executive of the company:
Optional commentEach year we produce a CSR Report which covers each of the areas on the UNGC, including those listed above. Our CEO also signs a letter of continued support.2. Does the company have a publicly stated commitment regarding the following sustainability topics?
Optional commentSee our CSR Report, which we produce annually and share both internally and externally. This forms part of our membership to the UNGC and is also our public commitment to the above listed sustainability topics.3. Does the company have in place a code of conduct regarding each of the following sustainability topics?
Optional commentWe have an Employee Code of Conduct and a Service Partner Code of Conduct which reference all of the above topics.4. Has the company appointed an individual or group responsible for each of the following sustainability topics?
5. Does the company have a formal structure(s) (such as a cross-functional committee) to address each of the following sustainability topics?
Optional commentWhilst we have individual people who are responsible for the different elements and regular meetings are held to discuss wider issues, there is no formal cross functional sustainability committee that discusses all of these areas.Prevention
6. Does the company have a process or processes to assess risk?
6.1. During the assessment of risk, which business relationships are reviewed?
7. Does the company have a due diligence process through which it identifies, prevents, mitigates, and accounts for actual and potential negative impacts on sustainability topics?
7.1. During the due diligence process, which business relationships are reviewed?
Concerns and grievance mechanisms
8. Are there any processes through which members of the company’s workforce can raise concerns about the company’s conduct related to human rights, labour rights, environment, or anti-corruption?
Optional commentWe have an ethics and compliance hotline which is independently hosted where our employees can lodge calls about concerns/incidents.8.1. Please provide additional detail regarding the process(es) the company has through which members of the company’s workforce can raise concerns about the company’s conduct.
9. Does the company provide or enable access to effective remedy to right holders / stakeholders where it has caused or contributed to the adverse impact?
Lessons
10. How does the company capture lessons regarding each of the following sustainability topics?
Executive Pay
11. Is executive pay linked to performance on one or more of the following sustainability topics?
Board Composition
12. Percentage of individuals within the company’s Board / highest governance body by:
13. Do you produce sustainability reporting according to:
Data Assurance
14. Is the information disclosed in this questionnaire assured by a third-party?
Human Rights
Materiality / Saliency
1. Which of the following has the company identified as material human rights issues connected with its operations and/or value chain, whether based on their salience (i.e., the most severe potential negative impacts on people) or another basis?
Commitment
2. Does the company have a policy commitment in relation to the following human rights issues?
2.1. For each human rights policy, is it:
Prevention
3. In the course of the reporting period, has the company engaged with affected stakeholders or their legitimate representatives in relation to the following human rights issues?
4. What type of action has the company taken in the reporting period with the aim of preventing/mitigating the risks/impacts associated with this human rights issue?
5. Who receives training for the following human rights issues?
6. How does the company assess progress in preventing/mitigating the risks/impacts associated with the following human rights issues?
Response
7. During the reporting period, has the company been involved in providing or enabling remedy where it has caused or contributed to adverse impact associated with the following human rights issue(s)?
8. Briefly describe practical actions the company has taken during the reporting period and/or plans to take to implement the human rights principles, including any challenges faced and actions taken towards prevention and/or remediation.
I am not sure why the section on human rights solely focusses on digital security and privacy? My response below is solely on this subject: Cyber security - Having the right people receive and access information is crucial and our email encryption, Azure Information Protection and GDPR compliance ensures this. Demonstrating our commitment to cyber security, Crown U.K. and Ireland are Cyber Essentials Plus certified. ISO27001 Certification - ISO27001 is the international standard providing direction for an information security management system, enabling organizations to manage their information security processes in line with international best practice. 27 Crown locations are ISO27001certified, including our offices in Mumbai, Chennai and Bangalore. In 2021, Crown South-Asia went a step further and organised online CQI (Chartered Quality Institute) and IRCA (International Register for Certified Auditors) Certified ISO/IEC 27001:2013 Lead Auditor’s training. We are proud that all participants successfully acquired their respective Certificates as ISO 27001:2013 – Lead Auditor. Security Risks - As we have moved through the pandemic, hybrid working brought new security risks, including a dramatic increase in spam and malicious emails. To keep our networks secure, we added Multi Factor Authentication (MFA) to improve Crown VPN security. GDPR - EU General Data Protection Regulations (GDPR) have been in place since 2018 for companies that operate in EU territories. As part of Crown’s on-going compliance requirements, the process to redact PII information undergoes on-going evaluation. In 2021, we began the process of clearing files from 2009. Data Privacy and Protection Protecting our employees and clients’ rights to privacy is fundamental to how we do business, and our Binding Corporate Rules, practices and other policies safeguard personal information and guide our employees.Labour
Commitment
1. Does the company have a policy commitment in relation to the following labour rights principles?
1.1. For each labour rights policy, is it:
Prevention
2. In the course of the reporting period, has the company engaged with affected stakeholders or their legitimate representatives in relation to the following labour rights issues?
3. What type of action has the company taken in the reporting period with the aim of preventing/mitigating the risks/impacts associated with this labour rights issue?
Optional commentOur employees receive training on Modern Day Slavery, Health and Safety and DEI, with many training courses mandatory across the organisation.4. Who receives training for the following labour rights issues?
5. How does the company assess progress in preventing/mitigating the risks/impacts associated with the following labour rights issues?
Performance
6. What is the percentage of employees covered under collective bargaining agreements?
7. What is the percentage of employees in a trade union or other workers' organization?
8. In the course of the reporting period, what was the percentage of women in:
9. What was the average ratio of the basic salary and remuneration of women to men (comparing jobs of equal value) during the reporting period?
10. In the course of the reporting period, how frequently were workers injured (injuries per hour worked)?
Optional comment0.223 was calculated by dividing the total number of injuries (43 injuries) by the annual hours of one employee based on 8 hours a day. I am not sure if this is the correct way to calculate this11. In the course of the reporting period, what was the company’s incident rate?
Optional commentThis represents four incidents in total.Response and Reporting
12. In the course of the reporting period, has the company been involved in providing or enabling remedy where it has caused or contributed to the adverse impact associated with the following labour rights issues?
13. Briefly describe practical actions the company has taken during the reporting period and/or plans to take to implement the labour rights principles, including any challenges faced and actions taken towards prevention and/or remediation.
In 2021, we continued to adjust and adapt Health and Safety in action our work practices and policies to meet the ever-changing needs of the pandemic and our people. As a global organization we are committed to promoting workplace safety & employee wellbeing in line with local rules and requirements. In our 2021 Covid Pulse Survey, over 80% of our people told us they had been made aware of social distancing rules, deep cleaning regimes and the provision of hand sanitizer and face masks. And in our annual Employee Engagement Survey, 88% of our employees told us that they enjoy a good and safe working environment. 83% said that they have the correct tools or materials to do their job well and 82% that their manager cares about their wellbeing and encourages them to have a good work/life balance. Our dedicated Events Register enables our locations to record any workplace incidents, allowing us to monitor the number and extent of these incidents, assess workplace risks and develop appropriate solutions. The gender split, area and source of injuries remains consistent with previous years. We continue to adjust health and safety processes and to train our employees so they are able to safeguard themselves at work. We are ISO45001 compliant across 33 sites.Environment
Commitment
1. Does the company have a formal policy on the following environmental topics?
Prevention
2. In the course of the reporting period, has the company engaged with affected stakeholders or their legitimate representatives in relation to the following environmental issues?
3. What type of action has the company taken in the reporting period with the aim of preventing/mitigating the risks/impacts associated with these environmental topics?
Optional commentNote - water, oceans, forests and air pollution are not material to our organisation hence we cannot prevent or mitigate against them! We do not produce hazardous waste (we are not manufacturers), although we do have written processes on how to handle such substances.4. How does the company assess progress in preventing/mitigating the risks/impacts associated with the following environmental topics?
5. In the course of the reporting period, has the company been involved in providing or enabling remedy for any actual impacts associated with the following environmental issue(s)?
Optional commentMany of these areas are not material to us - see answers above - hence we cannot provide any remedies. We are currently working on a sustainability strategy to tackle those elements we do have an impact on, such as climate change.Climate Action
6. What were the company’s gross global greenhouse gas emissions for the reporting period?
Scope 2 Emissions
Scope 3 Emissions
7. What percentage of the company's revenue was invested in R&D of low-carbon products/services during this reporting period?
8. Has the organization acted to support climate change adaptation and resilience?
Energy / Resource Use
9. Please report the company's renewable energy consumption as a percentage of total energy consumption in the reporting period.
Technology
10. What percent of the company's revenue came from environmentally friendly products / services during this reporting period?
Sector-specific Questions
11. Which sector(s) does the company operate in? If diversified, choose top 3 by revenue.
Optional commentOur business does not fall into any of the above categories. We provide the following services - office relocations, household goods removal, wine storage, logistics, fine art movement/storage, records storage/management, world mobility services. Please help us understand why our industry or something similar is not listed. We have had to select a sector - Technology - that has nothing to do with who we are or what we do. We chose this sector as this was one of the only ones that did not raise a set of questions around water or biodiversity, which we have no impact on. This really needs to be looked at as it will have some bearing on our ability to respond to the questions posed and could be detrimental to us.Overall Environment
21. Briefly describe practical actions the company has taken during the reporting period and/or plans to take to implement the environment principles, including any challenges faced and actions taken towards prevention and/or remediation.
Crown currently does not report our carbon emissions globally. However, this is something Crown is currently working on. At the start of 2021, Crown UKI developed a Responsible Business Plan. There were two key elements to the Responsible Business Plan: (a) The mapping of Crown’s responsible and sustainable business activities against the UN Sustainable Development Goals, with the view to better understanding our areas of impact and influence; and (b) The collation of data on the company’s carbon footprint to enable an ambitious target for reduction to be set by the end of the year. A Carbon Working Group was set up to drive forward measures to reduce Crown UKI’s carbon footprint. The group focused on quantifying our ‘Scope 1 and 2’ carbon footprint – that is, the carbon footprint associated with the fuel used by our vehicle fleet and energy use associated with heating, lighting, and powering our buildings. In 2022, our attention will turn to ‘Scope 3 emissions’ (‘indirect emissions’, which includes our supply chain). Crown UKI set a target to reach net zero for our Scope 1 and 2 emissions (relative to a 2019 baseline) by 2040, with a 45% reduction by 2025, and 65% reduction by 2030. In just one year we have accomplished a significant 52% reduction in our scope 2 emissions. With our ambitious and holistic sustainable strategy, we are confident that we will reach our final goal of being net zero by 2040. From a global perspective, the Crown Worldwide Group has, in 2022, made sustainability a key priority. This year, we commissioned a project to assess our top revenue generating countries to see where they were in relation to carbon emissions; what they needed and what the next steps should be in supporting them on their net zero journey. A final presentation was presented to senior leaders and a report prepared. The goal of this report was to recommend personalized solutions to improve every aspect of sustainable practices for the countries that were interviewed. This report also served as a guide for countries that are in a similar political, economic, and social position compared to the countries that are explicitly mentioned in the report. The recommendations focused primarily on the reduction of scope 1&2 emissions as well as stress the importance of educating and providing learning opportunities for both staff and executives in leadership positions. The team also explored alternatives to our current environmental databases and recommended a more comprehensive reporting system. Accurate reporting and calculation of Crown’s current carbon footprint is the first and most critical step in the journey to net zero. Without accurate reporting, it will not be possible for Crown to set its net zero target globally and map out the steps needed to achieve net zero across the organization. Leading on from the report a Sustainability Steering Committee was created made up of senior leaders and led by Crown's group CEO, whose intention is to create a groupwide global framework. The plan is to make sufficient progress to embed sustainability goals into the budgets and plans for 2023 with the aim of then defining longer term goals and setting targets for net zero.Anti-corruption
Commitment
1. Does the company have an anti-corruption compliance programme?
2. Does your company have policies and recommendations for employees on how to act in case of doubt and/or in situations that may represent a conflict of interest, e.g. with regard to gifts and hospitality, donations, sponsorship, or interactions with public officials?
Optional commentSee page 5 of our Code of Conduct and our stand alone Conflict of Interest Policy.Prevention
3. Who receives training on anti-corruption and integrity?
Optional commentEach year we ask our employees to read and acknowledge our Employee Code of Conduct. In 2021, 95% of our employees did this.3.1. How often is such training provided?
4. Does the company monitor its anti-corruption compliance programme?
Optional commentOur independently hosted ethics and compliance hot line has been in operation since 2017. All employees are encouraged to anonymously report any suspicious or improper activities. The number of reported incidents indicates how effective our processes are and provides our employees and clients with the confidence that our ethics will not be compromised. In 2021, 23 misconduct reports were lodged and 3 conflicts of interest resulting in 10 dismissals. No incidents of fraud were recorded.Response and Reporting
5. Please report the company's total number and nature of incidents of corruption during the reporting year.
6. Within the reporting period, what measures has the company taken to address suspected incidents of corruption independently or in response to a dispute or investigation by a government regulator?
7. Does your company engage in Collective Action against corruption?
8. Briefly describe practical actions the company has taken during the reporting period and/or plans to take to implement the anti-corruption principle, including any challenges faced and actions taken towards prevention and/or remediation.
A commitment to service excellence is fundamental to the philosophy of Crown Worldwide Group. This commitment requires us to share our objectives, and those of our customers, with those organisations who work with us in the provision of service. One essential objective is to uphold the highest ethical standards in all our business relationships. These standards apply to every marketplace where Crown is engaged in service delivery. Our Code of Conduct serves to strengthen Crown’s ethical climate and provides basic guidelines for situations that challenge our adherence to it. It is the policy of Crown Worldwide Group to: - Comply with all applicable legislation in all territories including, without limitation, employment discrimination, health, safety, securities and environmental laws - Take a zero-tolerance approach to bribery and corruption and adhere to the most stringent legislation relating to it - Conduct all our business with honesty, truthfulness, transparency and integrity - No director, officer, executive, or manager of Crown has the authority to violate any law or direct an employee or any other person to violate any law on behalf of Crown. Our partners will be held responsible for observance of our Code of Conduct. If a partner becomes aware that either they, or another partner, or a Crown employee, has violated the Code, they are obligated to report it to us. No one has the authority to retaliate against a partner who reports a possible violation. Our partners are expected to behave in accordance with the guidance expressed in our Code of Conduct. Failure to comply with our Code of Conduct will leave a partner liable to suspension and possible termination of our business relationship.